If the indoor unit is running, does that mean the outdoor unit is fine?

No. The indoor unit can power on and run its fan even when the outdoor unit fails to start. The two units share behavior, but different faults can affect each side differently.

Is this always a capacitor problem?

No. A capacitor is common, but contactor, relay, wiring, control signal, and compressor-side faults can cause the same symptom. Testing is needed before any part is named.

Can I keep trying to restart it?

If there is no smell, no breaker trip, and no abnormal sound, one or two checks are enough. If it keeps failing, stop. Repeated attempts can worsen an electrical or compressor-side fault.

What should I send on WhatsApp to help diagnosis?

Send the brand, what mode and set temperature you used, and what the outdoor unit did during startup. A short video is very helpful.

Aircon Outdoor Unit Not Running

If your indoor unit turns on but the outdoor unit stays silent, the fault can be small or serious. This guide helps you read the pattern before paying for the wrong fix.

Common Causes

A symptom is just a starting point. The same problem could be a quick fix or a major failure. The paths below show the most common causes, but only a proper check can prove what is really wrong.

Command Handoff Or Mode Condition

Usually Minor

Sometimes the outdoor unit is not faulty. The indoor unit may be in the wrong mode, the set temperature may already be satisfied, or the cooling call may not be active. This can look like an outdoor failure from a distance.

Indoor unit responds to the remote, but cooling mode may not actually be active.
The issue started after mode, timer, or setting changes.
The outdoor unit starts again after settings are corrected.

The Fix: We confirm the operating mode, set temperature demand, and whether the indoor unit is sending a cooling command before moving to electrical checks.

Watch out: If the unit is clearly in cool mode and the outdoor unit stays silent every time, do not stop at remote checks. The fault may be in the outdoor electrical path.

Start Circuit Or Outdoor Electrical Path Fault

Needs Diagnosis

The outdoor unit receives a cooling call but cannot start. Common causes include the run capacitor, contactor, relay, or another electrical path fault that interrupts startup.

Indoor unit runs but no cooling starts.
You hear clicking, humming, or a brief attempt from the outdoor unit.
The problem appeared suddenly, not gradually.

The Fix: We test the outdoor startup path step by step and confirm whether the fault is a smaller start component or a deeper electrical issue.

Watch out: These faults are often misread as compressor failure. Confirm the start components before approving major work.

Protection Lock Or Compressor-Side Fault

Act Immediately

If the system detects overload, heat stress, or an unsafe electrical condition, the outdoor unit may stay off or shut down quickly. The lockout is a symptom of another fault that needs checking.

Breaker trips, flashing errors, or repeated failed starts.
Outdoor unit casing feels unusually hot after attempts to run.
Burning smell or unstable startup sounds appear with the no-start pattern.

The Fix: We isolate the cause of the lockout and test the outdoor load condition before recommending any repair. Major repairs are only advised after confirmed test results.

Watch out: Repeated restart attempts can worsen heat damage. If the unit is tripping or smells burnt, stop using it and get it checked.

Not Always A Fault - Demand And Delay Logic Can Look Like A Failure

When the room is already near the set temperature, or when settings were changed recently, the outdoor unit may not start immediately. Some systems also pause briefly during mode changes. That is normal behavior, not a breakdown.

How to tell

The outdoor unit starts after correcting the mode or lowering the set temperature.
The no-start pattern only happens after changing settings.
There are no strange sounds, smells, or breaker trips.

If the outdoor unit still does not run in cool mode after demand is confirmed, it needs diagnosis.

What To Note Before You Contact Us

No tools needed. Observe one test cycle in cool mode:

Does the indoor unit fan run, and does the display respond normally?
What does the outdoor unit do: silent, clicking, humming, or starts then stops?
Any flashing light or error code on the indoor unit?
Does the breaker trip or does any burnt smell appear during startup?

These details quickly separate a settings issue from a start-circuit or lockout fault.

Stop Using The Unit If You Notice These

These are safety signals, not normal no-start behavior.

Breaker tripping when the outdoor unit tries to start
Burning or electrical smell
Loud buzzing, banging, or sparking sounds
Smoke or visible heat damage near the outdoor unit wiring area