Why should I compare scope and not just price?

Because the lowest quote can exclude key checks or work. Scope tells you what you are actually approving.

Is it okay to ask basic questions before approving?

Yes. Clear contractors should be able to explain the recommendation in plain language and state what finding supports it.

What is a warning sign in a repair recommendation?

A broad scope with no clear reasoning, or a scope that changes quickly without new findings being shown, is a warning sign.

What should I send when asking for a second view?

Send the symptom pattern, recent service or repair history, and the quote or scope list. That makes comparison faster and more accurate.

Aircon service contract: what is usually included in Singapore?

Service contract pages often look similar, but the included scope can vary a lot. You need to know what each visit covers and what triggers extra charges or separate scope.

Do not compare only the headline price

Aircon service contract decisions go wrong when quotes are compared only by price or label. The better comparison is scope, exclusions, and what finding supports the scope.

Two quotes can use similar words but include very different work.

A cleaner comparison reduces surprise add-ons and repeat visits.

What a clear scope should tell you

A clear contract should state visit frequency, core service tasks, unit coverage, and how diagnosis or repair work is handled when faults are found.

You should be able to tell what is being checked, what is being done, and what result the contractor expects from that scope.

If that is not clear in plain language, the quote or recommendation needs more detail.

Questions that expose guesswork

The best questions are simple and direct. They make the recommendation explain itself.

You are not trying to test technical skill. You are trying to understand the reasoning before you approve work.

Questions that expose guesswork summary table
Question	What A Good Answer Does	Warning Sign
What is included in each routine visit?	Shows baseline service scope	Only says standard servicing
What is excluded or chargeable separately?	Prevents surprise add-ons	No written exclusions
What happens if a fault is found?	Shows escalation path	No clear process beyond upsell

When to pause before you approve

Pause before signing when the contract explains frequency but not the exact visit scope or exclusions.

You should also pause when the scope changes quickly but no new finding is shown.

A short pause to clarify the logic is cheaper than approving the wrong repair path.

What to do next

Keep the quote or recommendation, write down the symptom pattern, and ask the missing questions in one message.

This makes it easier to compare recommendations side by side and approve one bounded next step.

Choose a contract with the clearest scope boundaries and escalation rules, not just the best-looking package title.

Common questions

Same situation with your aircon?

Describe what's happening. We'll work out the likely cause before recommending anything.

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