Question 1

How does your service process work?

Accepted Answer

Describe your situation. We assess and recommend a clear next step. We schedule an on-site check only when direct testing at the unit is needed.

Question 2

Can this be solved remotely first?

Accepted Answer

If the issue looks simple, we can often advise first. If we need to test parts, airflow, drainage, electrical load, or refrigerant (gas), we will recommend an on-site check.

Question 3

What should I share first?

Accepted Answer

Share symptoms, when they happen, unit type, and anything already done. Photos or video help us assess faster.

Question 4

What if no work is needed?

Accepted Answer

If no work is needed after an on-site check, we will tell you clearly. In that case, only the check fee applies.

Question 5

Why is there a $30 on-site check fee?

Accepted Answer

The $30 fee covers the visit when we need to diagnose the fault on-site. If you go ahead with the repair, it's waived.

Question 6

Can you give me a price before visiting?

Accepted Answer

For standard servicing, yes. We have fixed rates. For repair work, we confirm price after an on-site check.

Question 7

Do you charge GST?

Accepted Answer

No. What we quote is what you pay.

Question 8

What payment methods do you accept?

Accepted Answer

We accept PayNow and cash.

Question 9

Do you offer payment plans?

Accepted Answer

Yes, for larger repair or installation jobs. Message us to discuss options.

Question 10

What types of aircon units do you service?

Accepted Answer

We service most home and commercial aircon systems, including split, multi-split, cassette, ducted, and VRV/VRF systems. We also support window units and FCU/AHU setups.

Question 11

Which aircon brands do you service?

Accepted Answer

We commonly service Daikin, Mitsubishi Electric, Panasonic, Midea, LG, Samsung, Toshiba, Fujitsu, Hitachi, Carrier, York, Trane, Sharp, Gree, and Prism+. If your brand is not listed, send your model and we will confirm support.

Question 12

Do you handle business properties?

Accepted Answer

Yes. We support homes and businesses, including offices, clinics, shops, and restaurants.

Question 13

Can you service older units?

Accepted Answer

Yes, if the unit is still serviceable and parts are available. If not, we explain practical options.

Question 14

Do you do installations and relocations?

Accepted Answer

Yes. We plan layout, piping, and drainage before installation or relocation.

Question 15

When should I service, repair, or replace?

Accepted Answer

We compare condition, risk, and total cost. Then we recommend the most practical path.

Question 16

Do you offer maintenance contracts?

Accepted Answer

Yes. We offer maintenance plans for homes and businesses based on usage and system type.

Question 17

How quickly can you attend?

Accepted Answer

Urgent issues are usually scheduled same day or next day. Routine servicing is usually a few days ahead.

Question 18

Can servicing or repair be completed on the same day?

Accepted Answer

Many servicing and common repairs are completed on the same day. If parts are needed, we secure the system and return with the part.

Question 19

How long can larger jobs take?

Accepted Answer

Larger repair or installation work usually takes 2 to 4 hours. Simple jobs can take 30 to 60 minutes.

Question 20

Do I need to be home during the visit?

Accepted Answer

Someone should be present for access and handover. This can be the owner, tenant, or someone you authorize.

Question 21

What should I expect during the visit?

Accepted Answer

We lay down covers, work clean, and clear up before we leave. If we find anything unexpected, we stop and explain it before doing more work.

Question 22

What warranty do you provide?

Accepted Answer

Servicing labor warranty is 30 days. Repair and parts warranty depends on the part and supplier. We confirm exact coverage before work starts.

Question 23

What if the problem comes back after the warranty period?

Accepted Answer

Message us and we will check again. We confirm whether it is related to earlier work or a new issue, then recommend the next step.

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